We take all bookings online. To help you to carry this out and give you more information, we have added some frequently asked questions along with their answers.
If you have any problems, contact us here.
How Can I Book?
You can book all Holiday courses and Academy courses online, or over the phone. Please be aware that over the phone bookings do incur a £5.00 admin charge.
How Can I Pay?
You can pay by PayPal and all major debit or credit cards. We also accept payment through most ChildCare Voucher Scheme. If you are registered with a scheme we are not currently accepting, feel free to give us a call on 0121 792 2643 to let us know, and we would be more than happy to register ourselves with them.
What Does My Child Need For Camps?
The things your child will need on camp:
- A packed lunch and snack for break-time
- A refillable water bottle with your child’s name on it
- Clothing for sports activities
- Trainers or shoes for general sports, ideally with non-marking soles
Things your child won’t need:
- Mobile phone – We’re not against them, but they have to be kept in bags and only used for essential contact
- Sports equipment
- Money – we don’t provide tuck shops
- Gadgets like ipad, tablet, etc
- Valuables like expensive watches, jewellery
How Are the Children Grouped?
During our Holiday Courses, children are split into their age groups at our holiday courses, this is to ensure that the activities are suitable, and smaller groups make it more fun for everyone through letting our coaches to work with appropriate levels. We always encourage all children to get involved, and believe they should all be given the same opportunities.
Where Does Registration Take Place?
Registration at our holiday courses will take place inside of the venue. If you have any problems or queries regarding finding the site entrance, please don’t hesitate to contact us. A member of our team will then greet you and will register your child, ready for a fun packed day ahead.
What If My Child Has a Medical Condition?
If your child has a medical condition, then it is essential that we are made aware of this when booking and prior to the Holiday Camp or academy session starting. Please also inform a team member of any medical conditions when attending, and any medication that may be required.
Are active Superstars Holiday Courses Ofsted Registered?
All of our Holiday Course venues are Ofsted registered. You can find their registration numbers on the booking page.
What Are active Superstars Policies and Procedures?
Active Superstars have full operating policies and procedures including safeguarding, health & safety, inclusion and behaviour. All staff are DBS checked and are qualified sports coaches.
Can I Get a Refund?
Active Superstars operate with a no refund policy. However, if you take out the optional Customer Protection Plan (CPP) at the time of booking, then we are able to refund you for any days missed due to illness or injury. Alternatively, we can allocate your child new dates within the current academic year,
To find out more about CPP, please see our terms and conditions.
How Long Does My Child Have For Lunch And Break Time?
Children have 30 minutes for their lunch break, and two 15 minute breaks in the morning and afternoon. Lunch and breaks are fully supervised.
